Expert Carpet and Upholstery Cleaning
Experience the difference with our top-notch cleaning services that bring your carpets and upholstery back to life. Trusted by Kent residents for 25 years.
Who We Are
This is our 26th year of being highly qualified and motivated professionals. You will not find anyone with more experience or with as many years at the height of this industry in the Medway Towns or North Kent.
Our family-run business has a long tradition in the industry. With over 26 years of in-depth experience, Chris is known for his expertise and willingness to help his customers and despite being a stroke (3) survivor & suffering from a heart condition he works Monday to Friday, but these days only 2 cleans a day due to his health. Lorraine, is at the core of the administrative running of the business. We pride ourselves on providing outstanding customer service in order to guarantee that all of our clients are 100% satisfied
About Daisy Fresh
Your Trusted Cleaning Experts
We are one of Kent's premier carpet and upholstery cleaning businesses with 25 years service to our industry. We provide a second to none customer service experience with a significant percent of our customers coming back time after time and referring us to family and friends.
Terms & conditions relating to making a booking with us;
Requesting a quote;
When requesting a quotation from us for either carpet, upholstery or rug cleaning, please bear in mind that due to us experiencing rude/nasty behaviour previously from a very small minority of clients, we will turn away customers who have treated us with such behaviour.
We have been TOLD, rudely, that we are expected to vacuum rooms when they have not been vacuumed prior to our attendance and to remove food, clothing and toys etc! Please refrain from thinking of us as your household cleaners, we will treat you with utmost respect and expect the same in return please.
Chris may decide to use a different method from our main carpet and upholstery cleaning machine due to the particular type of carpet or damage it has already suffered due to wear and tear. Both methods are comparable and this will be at Chris's discretion as he is the professional and will use his discretion to make sure the clean is as good as he can get it, as using a large machine is not always advisable. Using the 'buffer' method means that the client will need to vacuum the carpets after the clean, which is what Chris ALWAYS instructs clients to do.
Unreasonable behaviour toward us;
Due to unacceptable expectations of furniture moving and due to Chris being unable to move furniture on his own for the last few years due to his health, he will NOT move furniture. When a person in their own moves heavy furniture they can/do get hurt/injured.
As we are a sole trader business when clients expectations are that we will move furniture, vacuum under cushions, remove toys and half eaten food and carry out domestic cleaning duties we will not do this as it is NOT what we are prepared to do.
Cancellations;
We have found that a small number of bookings have been missed due to the client 'forgetting' their appointment and making a request that WE remind them of the appointment. We are a sole trader business and cannot facilitate this.
Sole trader, self employed business;
We are a sole trader, self employed business, which means that at times being treated in an unaccpetable fashion we take the decision not to carry out work for a client. We respect all our clients when THEY respect us. We are in your home and we will do everything we possibly can to help where it is practicable, but we are NOT domestic cleaning services, so asking us to wipe down skirting boards, move heavy furniture,pick up laundry off of the floor, pick up food waste from the floor or clear areas prior to being able to commence a thorough carpet clean is unacceptable.
Get in touch
Telephone: 01634 310921 or 07792212237
E-mail: mailto:chris@daisyfresh.org.uk
Address: Gillingham, Kent.