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DAISYFRESH CARPET & UPHOLSTERY CLEANING

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DATA PROTECTION & PRIVACY STATEMENT – MAY 2018

Introduction

Daisy Fresh Carpet & Upholstery Cleaning commits to respecting the privacy of all its customers and partner businesses and to protecting any data from outside parties. To this end we are are committed to maintaining a secure environment in which to process information so that we can meet these promises.

Personal data is data which by itself or together with other data available to us can be used to identify individuals and businesses and we at Daisy Fresh Carpet & Upholstery Cleaning act in the role of data controller.

This data protection statement sets out how we will use your personal data but should you require more information please contact us at Daisy Fresh Carpet & Upholstery Cleaning, 18 Kingswood Road, Gillingham, Kent, ME7 1DZ

Security

Appropriate measures are in place to prevent unauthorised access to all electronic records.

The Types of Personal Data we Collect and Use

We will use your personal data for the reasons set out below and we will use it to manage the service we provide to you. We will collect most of this data directly from you but may also collect data indirectly in the course of providing a service to you. The personal data we use may be about you as a personal customer or in connection with a business that you are involved in and may include:

  • • Full name and personal details including contact information (eg. Home and business address history, email address, home, business and mobile telephone numbers)

  • • Details of services you may have purchased from us

  • • Financial details in relation to services you may have purchased from us and historical

    service records.

    We will inform you if providing some personal data is optional and will ask for your consent to process it. In all other cases you must provide your personal data so that we can provide a service to you.

    Using Your Personal Data: The Legal Basis and Purpose

    We will process your personal data:
    1. As necessary to perform our contract with you for the relevant service;

    a) Totakestepsatyourrequestbeforeenteringintoit;

    b) Todecidewhethertoenterintoit;

    18 Kingswood Road, Gillingham, Kent, ME7 1DZ Tel 01634 310921 Mob 07792 21223 Email chris@daisyfresh.org.uk www.daisyfresh.org.uk

c) To manage and perform that contract;

d) To update and maintain our records 2. As necessary for our own legitimate interests:

a) For good governance, accounting and managing and auditing our business operations 3. As necessary to comply with a legal obligation, eg.:

a) Whenyouexerciseyourrightsunderdataprotectionlawsandmakerequests;b) Forcompliancewithlegalandregulatoryrequirementsandrelateddisclosures;c) Forestablishmentanddefenceoflegalrights;
d) Foractivitiesrelatedtotheprevention,detectionandinvestigationofcrime;

You are free at any time to withdraw your consent to the use of your personal data, but we may be unable to continue to provide some or all of our services to you as a consequence.

Sharing of your Personal Data

We will not pass information on to Third Parties for marketing purposes but subject to applicable data protection law, we may share your personal data with:

• Courts, to comply with legal requirements, and for the administration of justice;

• Anyone else where we have your consent, or where it is required by law.

Criteria Used to Determine Retention Periods

The following criteria are used to determine data retention periods for your personal data:

• Retention in accordance with legal and regulatory requirements. We will retain your personal data after our service to you has come to an end based on our legal and regulatory requirements;

• Retention in case of queries. We will retain your personal data as long as necessary to deal with potential queries from you.

Your Rights Under Applicable Data Protection Law

Your rights are as follows (Please note that these rights do not apply in all circumstances and that data portability is only relevant from May 2018)

The right to be informed about our processing of your personal data;
The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed;
The right to object to or restrict processing of your personal data;
The right to have your personal data erased (your 'right to be forgotten') The right to request access to your personal data and information about how we process it; The right to move, copy or transfer your personal data (data portability)

You have the right to complain to the Information Commissioner's Office. It has enforcement powers and can investigate compliance with data protection law.www.ico.org.uk